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FAQ
Original
video tapes as the source
Q: Why should I transfer
my Video Tapes to DVD?
A: Video tapes are fading faster than you think. Over time, the
magnetic particles (iron oxide) on the tapes that make up the picture
and sound of your video begin to lose their bond to the plastic
tapes. Video tapes usually start to deteriorate in 7 to 10 years,
while DVD can last for 300 years according to a research by Sony.
Q: Why DVD is the
best way to preserve my precious memories on video tapes?
A: The video and audio signals from your video tape are converted
to digital signals and then physically burned onto the DVD disc
via laser. DVDs can be preserved up to 300 years without ANY quality
loss. Unlike video tapes, it can be viewed thousands of times without
any quality loss. It is also the best way to share with your family
and friends since all DVD copies can be made 100% loseless from
the first DVD.
Original
photos, documents as the source
Q: Should I worry
about several boxes of old photos sitting in my cabinets?
A: You have been cherishing your old photos or family photos for
20 years. They WILL fade away sooner than you think.
Q: How can I preserve
them for hundreds of years without losing any quality?
A: We can scan them into digital formats and put them onto CD with
easy-to-use thumbnail interface.
Q: How to use the
Photo CD?
A: We offer two options. You can view them on anybody’s computer.
Or, we can compile them into a VCD/DVD photo album, which can be
played on stand-alone VCD or DVD player.
Q: How can I share
my photos with friends and family?
A: It is really easy to share your photo collection once they are
on a CD. You can send your friends and family a copy of the CD,
or you can email them a digital photo out of the CD.
Q: How about the historic
documents I have, such as marriage certificate, titles or scrapbooks?
A: We can scan and preserve them as well.
Q: Why DVD is the best way to preserve my precious Photos?
A: When we put your photos into DVD format viewable on TV, you will
enjoy the following benefits:
Great indexing, you can find your pictures out of several hundreds
almost instantly; more enjoyable to go through all your photos because
the photo DVD can play by itself just like a movie; Easy to share
with your family and friends, since you can make exact copies of
your photo collections for each of those you love to share with.
DVD
related Information
Q: How is the quality
of the transferred DVD?
A: We use professional software and hardware for the video conversion
to achieve the best quality. However, your source video tapes determine
the overall quality. For Photo DVD, photos are scanned at the best
resolution for DVD format.
Q: What are Chapter
Marks and why would I want this option?
Chapter Marks are an optional service that we offer our customers.
They are segments of your video that you specify as separate titles
for the DVD by giving us the START and STOP time code from your
original source video tape. Each Chapter Mark will appear on the
Main Menu of your new DVD with its own 24 character Title that you
specify.
If you want this option you'll need to use our ORDER FORM and specify
the START & STOP timecode (ie: 07:55:20 - hh:mm:ss) from your
source tape. You can obtain the time code from your VCR by rewinding
your video tape to the beginning and reset your VCR counter to zero
(00:00:00). Then, playback your tape until you find the location
where you want the title to START and write down the hours, minutes
and seconds from your VCR. Continue playing your tape (do not reset
the counter at this point) until you find the location where you
want that title to STOP and write down the hours, minutes and seconds
on the counter. This is a Chapter Mark. Keep in mind that any video
segments that fall BETWEEN Chapter Marks on your video tape WILL
NOT be transferred to the DVD. You will need to specify BACK-to-BACK
Chapter Marks if you want all of your video transferred.
When you receive your new DVD you will see all of your Chapter Marks
on the DVD main menu. You can then click on any Chapter Mark Title
from the DVD menu to quickly jump to that section of the DVD.
You can specify up to fifteen (15) Chapter Marks per DVD.
Q: I have a special
request for my DVD. How do I tell you?
A: Communication is very important before and during your DVD project
because once the final DVD is burned it cannot be changed without
additional cost to you. Our engineers will keep a file in your name
for each of your DVD projects. We ask that you call us via telephone
with any special instructions. We may have some questions for you
and will ultimately need to discuss if your request is feasible
and if any additional costs are involved. Your special requests
must be received prior to the start of your production and will
be kept in your business file with us.
Q: Can I transfer
Copyrighted video, photo or any other media to DVD?
A: Yes, you can transfer copyrighted video on condition that you
complete and sign our Copyright
Release Agreement.
This form must be signed,
dated and completed in full and accompany the media prior to services
being rendered. We will return any suspected copyright-protected
media if not accompanied by this form.
About
your order and delivery
Q: How long will it
take for you to transfer my media to DVD?
A: Usually it takes five to eight business days to process your
video tape transfers onto DVD when we get your video tapes. We also
accept rush orders. See our order form for this option.
Q: What payment methods
I can use to pay for your service?
A: We currently accept Paypal money, Personal/Business checks, Money
Orders, and Cashier's checks. We currently do not accept credit
cards payments including Paypal credit cards. All projects must
be paid for in advance of services. You may send us a check along
with your source tapes.
Q: How can I make
sure that you will get my tapes and I'll get my original video tapes
back?
A: We know from our hearts what your original video tapes mean to
you, which is why we've tried to provide our best quality service
to help you preserve your memories. We only use a reliable shipping
service w/tracking and insurance such as Federal Express or UPS
for shipment delivery. Also we require your signature upon delivery.
We highly recommend
that you ship your orignal video tapes to us using Federal Express
or UPS and require our signature when you send them. We cannot be
responsible for tapes we have not yet received. We are not responsible
for shipments lost in the mail inbound or outbound.
Please know that the default return shipping method is USPS w/$100
insurance. If you desire to have insurance of more than $100 on
the return shipment, please indicate in the order form.
About
us and our privacy policy
Q: Will my information
be shared with others?
A: No. We highly repect your privacy and consider every piece of
information you give us, including your video tapes, photos, documents
and other media, and you addresses, email, phone numbers, etc, is
highly sensitive and confidential and will never be shared with
any third party without your permission.
Q: Who is Evertrue
Photo & Video Preservation?
A: Evertrue Photo & Video Preservation is a service division
of Evertrue Enterprises LLC, a company registered in the State of
Idaho. With over five years of experience in the video production
industry, we specialize in video transfer, video format conversion,
photo and video preservation, photo and video editing, and custom
DVD encoding and authoring. The company office is located at 1929
Eagle Pointe CT, Idaho Falls, ID 83406. This is also the address
you mail your original video tapes and other media. If you need
to reach us, you can call (208)552-9905 or fax at (360)323-0896.
Please leave a message if we are not able to answer your call. We
will get back to you asap.
Preserve the Past. Share memories. Evertrue can meet your photo
and video preservation needs.
©
2001-2007 Evertrue Photo & Video Preservation
2482 N Sharon Ave, Meridian, ID 83646
Phone
(208) 888-6616 Email: sales (at) evertrue (dot) com
Just relocated to the Boise area. Fnd more info at www.boiserealestatecenter.com
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