Prospecting and Yoga Have More in Common Than You’d ThinkBy: Patrick Rooney
Prospecting is like yoga—what works for some doesn’t always work for others. What’s important, though, is that you experiment with new tactics.
This summer, as you embark on planning for the upcoming season, don’t stress about where to find the newest additions for your portfolio. Achieve inner peace by incorporating the following tips into your prospecting repertoire.
First, look within—your annual fund donor pool, that is.
According to The Blue Ocean Strategy by W. Chan Kim and Renee Mauborgne, most companies work in “red ocean” conditions, where businesses viciously fight against each other for a share of the marketplace. Kim and Mauborgne argue that organizations should instead find a way to work in a marketplace free of competitors.
Rather than competing with other organizations for high-profile prospects like Buffett—who are often pursued by countless development officers—consider carving out your own “blue ocean” of prospects from within your annual fund. This is particularly beneficial for organizations that can’t rely on a self-replenishing pipeline of prospects, like alumni graduates.
More often than not, because of their familiarity and affinity for your organization, it takes less time and effort to increase these donors’ giving levels than to acquire high-profile prospects. Plus, the timeline for deliberation and decision-making may be shorter.
Second, strengthen your foundation by keeping your donors happy—and find others just like them.
“It’s more cost-efficient to keep the customers that you have,” preached my graduate marketing professor. It’s also more lucrative. Why? Because, in addition to keeping your acquisition costs low, retaining a loyal annual donor base increases the likelihood that you will eventually yield major gifts from them.
In 2004, The CORE Group, a private research organization that studies giving patterns at leading private and public institutions, published an analysis of University of Virginia alumni who made $1 million-plus gifts during the 1980s and 1990s. CORE found that the typical $1 million donor made gifts 12 times during this 20-year period, and that 80% of them made consistent gifts within the first five years after graduation. Interestingly, the individuals who contributed to the university consistently during these 20 years also increased the size of their gifts over time, providing nearly nine times more gift support than alumni who gave consistently during a 10-year period.
In other words, it pays (literally) to keep your existing donors engaged and giving.
Another reason is that, chances are, their personal networks are filled with people who share similar hobbies or interests—such as philanthropy. You might be able to enlist their help with prospect referrals, or better yet, with the hands-on recruitment of new supporters for your organization.
Lastly, communicate with your circles.
Thanks to countless social media platforms, people now have more opportunities than ever before to engage with your cause or organization. Listen to what they say and, should they contact you directly, take the time to respond to them accordingly.
“Return every phone call and reply to every message,” my mentor always told me. “You never know where it may lead you.” Take the initiative to start a dialogue with them. Same applies for how you integrate social media, or other forms of engagement, into your practice. People who engage or communicate with your organization on a regular basis do so because they harbor a special interest in your work. Chances are that if they care enough to communicate with you, they are open to giving to your organization.
Finally, as you look to expand your prospecting practice, remember to experiment and to strike a balance. Namaste.
Learn more about incorporating social data into your prospecting repertoire in EverTrue’s whitepaper, “Donor Identification in the 21st Century”.
Patrick Rooney has worked in development for more than a decade, supporting organizations such as Dana-Farber Cancer Institute, Harvard Medical School, and, most recently, Massachusetts Institute of Technology’s Sloan School of Management. He lives in Boston with his wife, Nicole, and their two children, worships the Red Sox, and is obsessed with the classic movie Jaws. Send your questions, comments, and story ideas to him via LinkedIn or firstname.lastname@example.org.