Customer Success

A whole team on your side

Our Customer Success team builds relationships with our customers and makes sure they get as much value from EverTrue as they possibly can.

Simple implementation

Our implementation specialists are there to help you throughout the entire onboarding journey, and make sure your transition into EverTrue is smooth and streamlined to prepare you for kickoff.

Dedicated Customer Success team

Our dedicated Customer Success team works with your institution’s leadership to determine the objectives for EverTrue. We help you set goals and implement the right strategies to hit all of them.

Resources and coaching

As you ramp up, our Customer Success team is alongside you with all the training and resources you need. They’ll also keep you updated on product developments and share stories and EverTrue use cases from other institutions. 

Global customer community

EverTrue Exchange, our online Customer Community, is a hub for customers to learn from each other and pose questions to fellow users. It’s also a place to share overall advancement best practices and get a peek behind the scenes at EverTrue HQ.

Ongoing product updates driven by customer feedback

Our Customer Success team serves as your conduit for product feedback. We build every new product and feature alongside customers, and we’re driven by your feedback. Let’s grow together!

Here’s just a taste of what our
customers have to say...

"They take time to really listen to what your needs are. As the company has evolved, they've been thinking about how we are not just software partners, but business partners."
Sean Devendorf
Tufts University
“EverTrue’s customer service is exemplary and the products just get better and better.”
Suzanne Roberson
College of St. Rose
"One of the easiest and most well-documented onboarding experiences I’ve encountered in many years.”
Mike Reopell
Williams College
“No matter what form of interaction, EverTrue demonstrates a solid understanding of the needs of a development office.”
Deborah Vanecek
Vassar College